APL, one of the world’s leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saade. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies. With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace - whether that is venturing into new territories or growing in already developed markets.
American President Lines is hiring customer service representatives for our Nashville location. A successful Representative will ensure responsibilities are processed in a timely and accurately manner, effectively communicating with internal parties, Vendors and Customers to avoid delays and maintain customer satisfaction. Vacancies include:
Cargo Readiness:
The Cargo Readiness Representative will oversee the export process after the booking stage, with the focus on optimizing the loading process by tracking, tracing, and chasing for container activity and documentation submission on time, as well as by providing end to end visibility on the booking materialization status, anticipating actions that will enable better control and cargo allocation on the vessels, while reducing booking fall-downs. All to be coordinated with other departments such as Booking Desk, Cargo Flow, Equipment, Logistics, Operations, GBS centers and customers.
Areas of communication with customers and other departments will consist in:
Cargo Readiness Accountabilities:
Container Incident Management/Service:
An IM Representative will be responsible for the management and processing of the following:
Container Incident Management/Service Accountabilities:
Idle Management:
This role exists to support the Idle Management team in managing Idle Cargo.
An Idle Representative is responsible to track import and export containers that remain idle for an extended periods with transport vendors, at a customer location, or in port or ramp locations. They are responsible to effectively communicate via phone and or email with the applicable parties to have the containers move to the next state as identified in the Idle SOP to end idle status. They work in conjunction with the GBSI Idling team who generate reports and process Pre and Final Lien letters to customers via email and in the case of Final Lien letters also via FedEx.
A successful Representative will ensure containers deemed idle are reviewed and actioned per process requirements. They will work from idling reports and work lists provided by management and will be responsible to resolve the idling situation in a timely and accurately manner. They will use NOVA to manage the idling cases and effectively communicate with internal parties, Vendors and Customers to avoid delay, costs and maintain customer satisfaction.
If containers are idle beyond applicable free time the responsible party will be charged Detention and / or Demurrage. If the idling is not resolved legal action may be initiated to recover containers or seize cargo, with all costs for the account of the applicable party.
Idle Management – Representative Accountabilities:
Documentation:
This role exists to support and facilitate US Customer escalations and serve as a liaison between GBSI Documentation Team, Internal Departments and External Customers.
A Doc Support Representative is responsible to respond to phone and email queries, facilitate urgent corrections, monitor the Vessel Filing schedule and assist with contacting customers regarding RFI’s. Adhere to all corporate and departmental standards while ensuring compliance with Country rules and regulations including US CBP requirements and compliance.
The primary interface with internal and external customers is via email; however, telephone communication is required, necessitating the need for both verbal and written communication skills. The Documentation Support rep works in a team environment, handling issues for customers in the United States.
Documentation Accountabilities:
QUALIFICATIONS
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES
KEY COMPETENCIES
APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation. Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com .
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