Job Description

We are hiring a Help Desk Associate to join a top entertainment company in Orlando, FL. This will be a 12-month freelance role with potential to extend and will be based onsite in office.

• Pay Rate: $20/HR

Responsibilities:

• Provide Technical Support via telephone and email to process and escalate WiFi/Internet and Telecom issues within a fast-paced Help Desk environment
• Responsible for technical troubleshooting utilizing multiple applications – Airwave, CMS, Service Now, MS Office to support key business systems
• Support all Telecom technologies and monitor the health of the networks
• Process mobility (cellular & radio) repair requests and new orders
• Process Work Being Performed and Gate access requests for vendors
• Produce multiple operational reports regarding call metrics, telephony and Wi-Fi

Required Qualifications:

• 1+ year of call center/customer service experience
• Strong technical acumen
• General understanding of Wi-Fi networks, DOCSIS and GPON fiber
• Strong analytical, problem solving and communication skills
• Create and analyze multiple operational reports
• Outstanding customer service skills
• Proficient in Microsoft Office, Excel and PowerPoint
• Flexible with work schedule, including weekends, nights, and holidays
• Ability to function in a team environment as well as independently
• Experience with Service Now ideal
• Familiar with Aruba Airwave and Calix Management System

If you meet the required qualifications and are interested in this role, please apply today. 

The Solomon Page Distinction

Solomon Page offers a comprehensive benefit program for hourly employees. We pride ourselves on offering medical, dental, 401(k), direct deposit and commuter benefits to our employees, including freelancers - which sets us apart in the industries we serve.

About Solomon Page

Founded in 1990, Solomon Page is a specialty niche provider of staffing and executive search solutions across a wide array of functions and industries. The success of Solomon Page reflects an organic growth strategy supported by a highly entrepreneurial culture. Acting as a strategic partner to our clients and candidates, we focus on providing customized solutions and building long-term relationships based on trust, respect, and the consistent delivery of excellent results. For more information and additional opportunities, visit: solomonpage.com and connect with us on Facebook, and LinkedIn.

Opportunity Awaits.

Job Tags

Hourly pay, Holiday work, Contract work, Freelance, Flexible hours, Night shift,

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