Help Desk Specialist Job at Job Details, Silver Spring, MD

Yyt0MW5NVUUxOGI5U1VyUFFTV0pPaFY4UGc9PQ==
  • Job Details
  • Silver Spring, MD

Job Description

Help Desk Specialist

Systems Integration & Development (SID) is an award-winning IT solutions provider headquartered in Rockville, MD and is seeking a Help Desk Specialist. This is a full-time position based in the Silver Spring, MD a rea. 

Roles and Responsibilities:

  • Windows Server 2019 support
  • Hands on experience troubleshooting user Windows 10 systems, printers, servers, etc.
  • This Desktop Support Specialist will handle level 1 & 2 tickets
  • Work on multiple tickets or issues to satisfactory resolution. We use Jira as our ticketing system.
  • Keeping systems updated with patches from SCCM
  • Hardware support (desktop and laptops; printers; scanners)
  • Meeting and conference support
  • Active Directory account management
  • Email account management
  • IT policy support and implementation
  • IT Security – patching, incident reporting, security processes
  • Additional duties as assigned

Requirements

  • 2-3+ years of Service Desk/Help Desk support experience
  • Experience with and ability to troubleshoot and resolve issues with: Windows Operating Systems: Windows 10, MS Office Suite and Email
  • Ability to build or install new workstations (desktops and laptops), especially by applying a standard image
  • Windows Active Directory experience: user accounts, workstation accounts, groups, policy
  • Windows PowerShell

Benefits

SID ( offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Systems Integration & Development ( #SID ) is an Equal Opportunity Employer.

Some of our competitive benefits include :

  • Medical and dental coverage
  • 401k plan with employer contribution
  • Paid holiday, vacation, and sick leave
  • Metro-check program
  • Tuition reimbursement

Job Tags

Holiday work, Full time,

Similar Jobs

Portrait Holdings

Photo Set Staff - Christmas Photo Set - East Towne Mall Job at Portrait Holdings

 ...Love the Holidays? Want to work alongside Santa Claus? Weve got a job for you! VIP Holiday Photos needs your help to make children's dreams come true this coming Christmas season: November-December. WHY WORK WITH VIP HOLIDAY PHOTOS? VIP Culture: Honesty, Loyalty... 

Guardian Veterinary Specialists

Veterinary Assistant Job at Guardian Veterinary Specialists

 ...Guardian Veterinary is a progressively evolving, privately owned and operated emergency and specialty small animal hospital with our flagship...  ...cost and much more..with a whole lot of heart. Veterinary Assistants at Guardian Veterinary are the crucial support to our... 

Eden Senior Care

Agency Certified Nursing Assistant (RN) Job at Eden Senior Care

 ...Reliable Healthcare Associates, LLC is a premier staffing agency that prides itself on paying our staff a premium flat rate. While giving them the flexibility of making their own schedule at any of our clients facilities which are in Wisconsin and Minnesota. Best of... 

Stellar Therapy Services

School Psychologist Job at Stellar Therapy Services

 ...providing you with the resources and support you will need to truly make a difference in the life of a child. Hiring Now: School Psychologist Full time/ Part time/ PRN Setting: ~ In person -school based Requirements: Masters degree or Doctorate in... 

Leap Brands

Executive Recruiter Job at Leap Brands

 ...Executive Recruiter About Us: Leap Brands is a dynamic and growing advisory and recruitment firm known for delivering top-notch talent...  ...in connecting talented candidates with our clients' need for senior leadership. This position requires a proactive and...