Job Description

We are seeking a motivated individual to join our Customer Support team as a Live Chat Remote Support specialist. In this role, you will be responsible for providing real-time assistance to customers through our live chat platform. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for helping others.

Responsibilities

• Respond to customer inquiries and issues in a timely manner via live chat
• Provide technical support and troubleshooting for our products and services
• Escalate complex issues to the appropriate team members
• Maintain accurate records of customer interactions and resolutions
• Identify opportunities for process improvement and customer satisfaction

Qualifications

• 1+ years of experience in customer support or a related field
• Excellent written and verbal communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Experience with live chat platforms and CRM systems

Skills

• Customer service orientation
• Technical aptitude
• Attention to detail
• Ability to work independently and as part of a team

If you are passionate about customer service and enjoy working in a fast-paced environment, we would love to hear from you. Apply now to join our dynamic team!

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