Job Description

Position Summary

Are you an independent go-getter that is mechanically inclined and that makes Customer satisfaction and safety their top priorities? Come join our team, as a Medical Equipment Installer! Under the general direction of the Installation Project Manager, you will provide complete equipment installation, in accordance with plans and specifications, including scheduling, delivery, installation, check-out, and final inspection of equipment.

This is a high travel/commute role with significant driving and likely overnight stays. Average overnight travel may be 3-4 days a week, depending on location and business needs.

This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: North Carolina.

Duties

1. Collaborate with Installation Project Manager to schedule product installation in coordination with equipment delivery, customer availability, and construction schedules.
2. Prior to installation, verify rough-in dimensions and utilities are adequate to meet equipment specifications. Ensure doorways, elevators, and hallways are sufficient to allow equipment transport to installation site.
3. Verify that equipment delivered to the customer matches the order. If the order does not match, contact Installation Project Manager for direction.
4. Perform installation of STERIS products, including, but not limited to: uncrating; assembling; setting or lifting product into place; leveling; connecting utilities; and testing unit.
5. Must be capable of independent work. Complete service documentation electronically.
6. Test unit with live utilities and initiate a basic cycle to verify the integrity of the installation work performed.
7. Provide daily email updates to keep all parties informed and ensure timely in-service, hand off to local technicians, and customer satisfaction.
8. Ensure Customer satisfaction through post-installation activities to include disposal of all associated packing and shipping crate material, ensuring equipment is wiped down and fingerprints are removed, and addressing any questions/issues before leaving the site.
9. Maintains courteous and professional demeanor when working with customers, contractors, management, and fellow employees. Utilize customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures.
10. Maintain tools. Submit an annual inventory to assigned manager.
11. Maintain an installation materials inventory (consumable products) in line with scheduled installation activity.
12. Other duties as assigned.

Required Experience

• High School Diploma/GED with 5+ years of experience, or an Associate's degree in Electronics, Mechanical or similar degree, plus 1+ year(s) of related experience.

• Excellent interpersonal and Customer communication skills (verbal and written).

• Strong technical and troubleshooting skills.

• Proficiency in computers and Windows software.

• Plumbing, electrical, and mechanical. knowledge.

• Flexibility to handle multiple and changing priorities.

• Ability to work flexible hours, sometimes outside “normal business hours” and travel to support business needs.

• Valid driver’s license.

Physical Requirements

• This position requires routine walking, bending, kneeling, and squatting, sitting, standing, reaching, twisting, pushing, pulling and grasping.

• Perform work from floor level to above shoulder height.This may include using ladders and/or scaffolds.

• Routinely lift/lower/carry 1 to 35 pounds and occasionally lift/lower 36 to 49 pounds.

• Walking and standing for extended periods of time.

• Working in confined spaces and variable temperatures.

We Offer

• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
• Company provided credit card, iPhone & laptop
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid vacation time and paid holidays
• Extensive hands-on training and development
• Tuition assistance
• Opportunities for advancement

You should be proficient in:

• HVAC
• Mechanical Troubleshooting Skills
• Excellent Communication Skills

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